Warranty:
We offer full guarantee for our products quality, as they are manufactured with specially selected materials, with thoroughly developed designs and by expert artisans. Tango Brujo products are guaranteed as free from manufacture defects, so we will exchange any product that does not meet these characteristics.
Exchange Policy:
Your satisfaction is our main goal. We believe that you will feel pleased with your purchase, but there may be situations where you have to exchange the product. If you need to exchange your product for a different size or color, send us an email to info@tangobrujo.com.ar within 7 working days after the receipt of the order, indicating your order number and explaining the reasons for the exchange. Please, consider that the products offered as special bargains or commercial samples shall not be returned or exchanged.
Terms:
Products to be exchanged shall be sent through the mail you may choose to Tango Brujo, to the address that appears in the original package, within 14 working days after your exchange request e-mail confirmation, and will be exchanged within 30 working days following this confirmation. Products, of course, can also be personally delivered at our Store in Buenos Aires within above mentioned terms.
After these terms, Tango Brujo will not accept any exchange request, so we advise you to hire a delivery service that guarantees the delivery of goods in time.
Deliveries:
When you send your products to be exchanged, be sure to include all the necessary documentation required by the Customs dispositions in the country of origin and destination as to avoid inconveniences and delays of goods at Customs. That is why we suggest you to ask for the necessary advice about Customs Procedures or to use a reliable delivery service. Tango Brujo shall not be responsible for delays of orders at Customs.
The products to be exchanged or returned shall be sent in only one package. Tango Brujo reserves the right to reject the return if the order is sent in more than one package.
Tango Brujo shall not be responsible for missing goods in transit so it is convenient to hire a reliable delivery service or insurance on the goods. If, due to any event or mistake during the delivery, it is impossible to send the product back to Tango Brujo, additional charges related to the return of the goods shall be borne by the customer.
Product Conditions:
All products shall be returned in their original condition. Dirty, damaged, washed, modified or used products will not be accepted. The original packaging has to remain intact, including all wrappings, boxes and labels. Please, be very careful when unpacking and packing the product again and take all the necessary precautions to ensure a safe delivery. In the case of kits or product sets, they will contain all original parts and wrappings.
Fragile products will only be accepted if they do not suffer any damage during the delivery.
As well as we receive your products back, we will check it and send an email acknowledging due receipt and the delivery dates for the new product or refund.
Exchanges:
In the case of exchanges, the new products will be sent within the 30 days following the reception of the returned products and the new delivery number and estimated date of arrival will be informed by e-mail. Charges for the new deliveries and all expenses related will be borne by the customer, unless the exchange is due to a manufacturing defect. If the product selected for the exchange is not in stock at the moment, we will contact you to offer other alternatives.
Refunds:
Products bought by e-commerce shall not be refunded, neither the related delivery charges.
In no case refunds shall be made to third parties.
Gift certificates shall not be refunded or exchanged.
Gifts Exchanges:
If you have received a Tango Brujo gift and you want to exchange it for other product of the same or higher price, it is necessary to pay in advance the price difference, extra delivery charges and other related expenses, such as taxes and fees.